"Lack of diligence and staying up to date on the investment. Responsive and cordial."

I have not been pleased with the level of diligence and the sponsor's lack of familiarity with the financial details of the business and the underlying investment. The frequency of their marketing communications (presenting new deals) was steady when instead more frequent and substantive updates were needed on the failing investment itself (with specific financials, actions steps, key dates, etc.). Most of the communications, with a few exceptions, appeared to be forwarded emails from the operator or fellow managers and arrived with a delay. It turned out this sponsor had not been monitoring the financial performance and when the news of investment failure was delivered, it was not only a surprise but it was also too late to turn the ship. The one positive (which is important) is that at least the sponsor remained responsive to calls/texts/emails throughout the troubled period and before the investment exit. He is a very nice person. I will likely not be investing with that group again for the reasons stated above.